1. General rule
Courses on The ShriGuru Network are digital. Access is given as soon as payment is successful. For this reason, fees once paid are not refundable and not transferable, except in the three cases set out in section 2.
No refund is given for change of mind, for not using or only partly using a course, for expiry of the access period, for being unable to attend a live session, for problems with the Learner's own device or internet connection, or because a Learner did not experience a particular result.
2. When a refund is given
A refund is given in these cases only:
(a) Programme cancelled by The ShriGuru Network. If The ShriGuru Network cancels a course or live programme before it begins, the fee paid for it is refunded in full. If a programme is discontinued by The ShriGuru Network after it has begun, the fee for the part not delivered is refunded.
(b) Duplicate or excess payment. If a Learner is charged more than once for the same enrolment, is charged more than the fee, or is charged without the enrolment being created, the duplicate or excess amount is refunded in full.
(c) Access not provided. If a Learner cannot access a purchased course because of a fault on the Platform's side, reports it within 7 days of payment, and the fault is not corrected within 7 working days of the report, the fee for that course is refunded in full.
3. Rescheduled live programmes
If a live programme is rescheduled by The ShriGuru Network, the enrolment remains valid for the new date, and a recording is provided where one is available. A rescheduled programme is not a cancelled programme.
4. Cancellation by the Learner
A Learner may stop using a course at any time. No refund is given when a Learner cancels or stops.
5. How to ask for a refund
Write to support@shriguru.online within 7 days of the event, giving the Learner's name, registered email address or mobile number, the course name, and the payment reference and date.
6. Processing time
Every request is reviewed and answered within 5 working days. An approved refund is initiated within 7 working days of approval and is made only to the original method of payment. The bank or card issuer may take a further 5 to 10 working days to credit it. Refunds are not made in cash.
7. Payment disputes
A Learner who sees an unrecognised or incorrect charge should contact support@shriguru.online first, so that it can be corrected quickly.
8. Accounts closed for misuse
No refund is given where an account is suspended or closed for breach of the Terms and Conditions, including sharing or recording course content.
9. Rights under law
Nothing in this policy takes away any right a consumer has under Indian law.
Last updated: 11 October 2026